Consumer services terms and conditions – 

B & C Creative Limited

These terms were last updated in April 2023.

Where to find information about us and our services

You can find everything you need to know about us, Herts Mobile Valet (a trading name of B&C Creative Limited a company registered in England and Wales with company number 14461428 and VAT number 436188478 with its registered office at Unit 13 Freeland Park Wareham Road, Lytchett House, Poole, Dorset, England, BH16 6FA), and our services on our website before you order. If you have any questions at all, please contact us.

We only accept orders when your payment is processed

We contact you to confirm we've received your order and then we contact you again (by phone, normally within one working day) to confirm the details about the purchased services from Herts Mobile Valet.

When you buy services from us, you must agree to abide by the terms of our third-party payment processor
We will not be held liable for any errors or omissions on the part of our third-party payment providers. We accept payments from IONOS, Stripe and Paypal by using our website to pay for our service you also agree to their terms of use:

https://www.ionos.co.uk/terms-gtc/terms-and-conditions/, https://stripe.com/gb/legal/end-users, https://www.paypal.com/us/legalhub/useragreement-full.
Please see their terms of service for the expected service level as we cannot be held responsible for any contracts or agreements you undertake with a third-party payment provider.

Sometimes we reject orders

Sometimes we reject orders, for example because your payment failed, because you are located outside the UK or because you purchased the wrong service (eg: "Small Car - Exterior Valet", but you own an SUV) . When this happens, we let you know as soon as possible and refund any sums you have paid so far.

We charge you when you order

As the services we supply are mobile valeting services, we charge you when you book an appointment.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

What will happen if you do not give required information to us.
We may need certain information from you so that we can supply our Valeting Services to you, for example, your correct address and phone number. If so, this will have been stated in the description of the Service on our website. We will contact you by phone and in writing (if not available by phone) via email to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either cancel the purchase or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the valeting services to an incorrect address if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

What will happen if you submit an incorrect location address

If you submit an incorrect location address and do not notify us at least 24 hours prior to appointment time, you will not be able to receive the services provided by us whatsoever. Please contact us at least 24 hours prior to appointment time to rectify any errors in address provided as you will not be able to receive the ordered services.

Our Services

Our services include usage of our own electricity and water. If you provide your own electricity and water, let us know at least 24 hours prior to appointment and you'll receive an discount voucher to be used on your next appointment, or within 30 days.

There are other terms that may apply to you:

These terms of use refer to the following additional terms, which also apply to your use of our site:

1.Our Privacy Policy (which will highlight how we use your personal information)

2.Our Acceptable Use Policy which sets out the permitted uses and prohibited uses of our site. When using our site, you

must comply with this Acceptable Use Policy.

3.Our Cookie Policy, which sets out information about the cookies on our site.

How we may contact you. 

If we have to contact you we will do so by telephone or by writing to you at the email address provided to us in your order.

"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

How you may use material on our site. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You have a legal right to change your mind

Your legal right to change your mind. For our valeting services bought online, you have 14 days as a consumer to change your mind, or when the appointment time for the purchased service starts. You cannot change your mind once the purchased service has been provided.

You lose the right to cancel any service, when it's been completed (and you must pay for any services provided up the time you cancel).

How to let us know and what happens next

If you change your mind contact our Customer Service Team, or fill in our cancelation form online. We refund you as soon as possible and within 14 days of you telling us you've changed your mind provided that you have not received the purchased service. We refund you by the method you used for payment. We don't charge a fee for the refund.

You can end an on-going contract (find out how)

We tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Customer Service Team.

Are you a business customer or a consumer?

In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

You are an individual.
You are buying services from us wholly or mainly for your personal use.

We don't give business customers all the same rights as consumers

For example, business customers can't cancel their orders, they have different rights where there is a problem with a service, and we don't compensate them in the same way for losses caused by us or our services. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying services wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

If you are a business customer this is our entire agreement with you

If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

You have rights if there is something wrong with your service

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or the service purchased is not provided within the terms of the contract), this depends on whether you are a business or consumer.

If you want to end the contract because of something we have done or have told you we are going to do.

If you are a consumer and have just changed your mind about the service. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods, which will be charged at the price of recorded delivery;

Changes we can always make

We can always change a service:

to reflect changes in relevant laws and regulatory requirements such as changes that may affect the non-exclusive license you buy from us; and to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the service.

We can suspend the supply of a service

We do this to:

deal with technical problems or make minor technical changes;
update the service to reflect changes in relevant laws and regulatory requirements; or make changes to the service.

We let you know, may adjust the price and may allow you to terminate

We contact you in advance to tell you we're suspending supply of our Services, unless the problem is urgent or an emergency.

We can withdraw services

We can stop providing a service. We let you know at least 28 days in advance and we refund any sums you've paid in advance for services which won't be provided.

We can end our contract with you

We can end our contract with you for a service and claim any compensation due to us if:

you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example your location address.

We are not responsible for delays outside our control.
If our supplied services are delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any serviced you have paid for but not received.

Our responsibility for loss or damage suffered by you if you are a consumer

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are: as described and match information we provided to you and supplied with reasonable skill and care and for defective services under the Consumer Protection Act 1987.

We are not liable for business losses. If you are a consumer we only supply the service for to you for domestic and private use. If you use the services for any commercial, business or re-sale purpose our liability to you will be limited as set out below.

Our responsibility for loss or damage suffered by you if you are a business

Nothing in these terms shall limit or exclude our liability for:

death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

fraud or fraudulent misrepresentation;

breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; and any matter in respect of which it would be unlawful for us to exclude or restrict liability.

Except to the extent expressly stated in these terms and conditions, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for services under such contract.

How we may use your personal information

We will only use your personal information as set out in our privacy policy.

Other important terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non- contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.